What to do if your Instagram get Hacked
- While on vacation last week (and right after discussing with
my sister-in-law how her Instagram account got hacked earlier this year), I
went to post a lovely shot from the shores of the Chesapeake only to discover
that I was logged out of Instagram. An alert stated that someone in Russia had
tried to access my account and in order to verify my credentials; I would need
to reset my password via email or Facebook.
- First, I tried the Facebook route because I had already
linked the two accounts. Instead of getting me back into my account, my
repeated attempts only resulted in the repeated message that Facebook had
already authorized Instagram.
- Next, I tried to reset my password via email. I immediately
received an email from Instagram support with a six-digit security code. After
carefully scrutinizing the email to make sure it wasn't also an attempt from a
hacker to access my account, I entered the code and was ready to get back to my
Instagramming ways. No dice. The code didn't match with my account email.
- I made a second attempt at getting a security code emailed
to me, and now it appeared as though my email had been removed from my account.
I was locked out.
- In a panic, I scanned Instagram's help center and found a
Contact us link. I quickly fired off an email describing my plight.
- In no time, I received a reply with a strange set of
instructions and a nine-digit code. Again, I googled around to make sure that
this email was, in fact, from Instagram and not a nefarious individual after my
massive Instagram audience (95 followers!). After verifying it was the good
people at Instagram I was communicating with, I followed the instructions,
which were to reply to the email and attach a photo of myself. According to
Instagram instructions, the attachment had to:
- Include the above code hand-written on a clean sheet of
paper, followed by your full name and username
- Clearly show both the code and your face
- Be attached to your reply as a JPEG file
- Thankfully, my Instagram feed includes the occasional
selfie. I say "thankfully" because Instagram needs to match the
attached photo to a photo of your from your feed so they can confirm your
identity.
- I submitted my mugshot and four hours later received a reply
that stated I had successfully verified my account. The last step was to log
out of Instagram on all of my devices (which, for me, was just my iPhone where
I was already logged out) and click the link included in the email to choose a
new password and log back in.
- If you are reading this blog post because you
are locked out of your Instagram account, I hope it helps to settle your nerves
and ultimately regain access. I would also suggest posting a selfie or two now,
if you haven't done so already, if for no other reason than to give Instagram
the ability to match your account to your mugshot, should it ever come to that.
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